Data deletion

Open Settings → Social media and disconnect the Facebook Page or Instagram account. Social Clinik removes the connection and the stored access token, and stops publishing to it. Anything already published stays on Facebook or Instagram, where you can delete it yourself.

You can also do it from Facebook, without signing in to Social Clinik. In Facebook, open Settings & privacy → Settings → Apps and websites, find Social Clinik and remove it.

Facebook then sends us a signed deletion request. When we receive one we delete every Facebook Page and Instagram account connected to Social Clinik by that Meta account, along with their access tokens, and we answer Facebook with a confirmation code and a status link of the form https://app.socialclinik.com/api/v1/meta/data-deletion/<code>. Keep the code: opening that link at any time shows whether the request was carried out, and when.

If you only remove Social Clinik’s permission rather than the app itself, we mark the connection as needing to be reconnected and publish nothing further with it.

A hospital admin can ask us to delete everything: the brand kit, the roster, the pages read from the website, the posts and their images, the consent records and documents, the members and their accounts. Write to [email protected] from the email address you sign in with, and name the hospital.

We check that the request came from someone who may make it before we act, because it cannot be undone. We acknowledge within 72 hours and finish within 30 days; copies inside encrypted backups are overwritten within 30 days after that. India’s Digital Personal Data Protection Rules allow up to 90 days, which we do not intend to use.

Published posts are not ours to remove: they live on your Facebook Page and Instagram account. Tell us if you want them taken down as well and we will do it before the workspace goes.

If you are one of a hospital’s doctors, or you appear in a photograph it published, you can ask for that material to be removed. Ask the hospital first — it decides what it publishes — and write to [email protected] if you cannot reach them or would rather we handled it. Revoking a consent record in Social Clinik takes the post down from both networks.

The privacy policy lists everything Social Clinik holds and the other rights you have over it.