Terms of service

These terms are between Codiste Private Limited, of Ganesh Glory, 805–807, Sarkhej–Gandhinagar Highway, Gota, Ahmedabad, Gujarat 382481, India, and the hospital whose staff use Social Clinik. By signing in, you accept them on that hospital’s behalf and confirm you may do so. A signed order form, where one exists, comes first if it says something different.

Social Clinik reads a hospital’s public website, builds a brand kit from it, writes and designs social posts from topics its staff choose, and publishes them to the hospital’s own Facebook Page and Instagram account at scheduled times.

Text and images are produced by machine. They are a draft until the hospital sends them, and the hospital decides what goes out.

• Sign-in is through Google. Keep that account secure; anyone who holds it holds yours.
• A hospital admin invites colleagues and gives each a role — hospital admin, marketing or clinician — and removes them when they leave.
• Our staff reach a hospital’s workspace only through a support window that is opened with a reason and expires after eight hours.

• Consent. Every photograph of a person must be covered by a consent the hospital lawfully obtained, recorded in Social Clinik before the picture is published.
• Accuracy. Social Clinik writes from your website; you check what it wrote. Claims about treatment, outcomes, prices and credentials are the hospital’s to stand behind.
• The law and the platforms. Posts must comply with Meta’s terms and community standards, and with the rules that govern healthcare advertising in India: the Drugs and Magic Remedies (Objectionable Advertisements) Act 1954, the ASCI Code for Self-Regulation in Advertising, the National Medical Commission’s rules on advertising by registered practitioners, and the Consumer Protection Act 2019 on misleading advertisements. In practice that means no promise of a cure, no guaranteed outcome, no superlative you cannot prove, and no fear-based appeal.
• Your accounts. You connect your own Facebook Page and Instagram account, and you may disconnect them whenever you like.

• Publish another person’s photograph, name or story without their consent.
• Put patient records, clinical data or anything identifying a patient into Social Clinik.
• Use it for a hospital or brand you are not authorised to act for.
• Work around the platform limits, scrape the service, or resell it.

Your content stays yours: your website, your brand, your photographs, and the posts Social Clinik produces for you. You give us permission to store and process it only so far as running the service needs, including sending it to the providers listed in the privacy policy.

Social Clinik itself — the software, the design, the name — stays ours.

We work to keep Social Clinik running, but it depends on Meta’s APIs and other services we do not control. Publishing can fail or be delayed for reasons outside our hands; when that happens Social Clinik retries and then tells you.

The service is provided as it is, without warranties beyond those the law does not let us exclude. We do not promise an uptime figure. What we do promise is that we watch it: a failed publish is retried and then reported to you, and the queue and the scheduler are monitored so that a stopped worker is noticed rather than discovered.

Fees are those set out in the order form or written quote agreed with the hospital. Goods and services tax is charged on top at the rate in force.

Each hospital has a monthly allowance for generated posts. When it is reached, Social Clinik stops generating until the next month or until the allowance is raised; nothing already scheduled is cancelled, and nothing is billed beyond the allowance without the hospital agreeing to it first.

A hospital may stop using Social Clinik at any time and ask us to delete its workspace — see data deletion.

Either side may end this agreement with thirty days’ notice in writing. We may pause a hospital sooner if it breaks these terms or puts people at risk, and we will say why and give it a chance to put things right where that is possible.

When it ends, we delete the workspace within 30 days, and backups age out within 30 days after that. Ask us before then if you want a copy of your posts and images, and we will export them.

Neither side is liable to the other for indirect or consequential loss, or for lost profit, goodwill or data, however it arises. Our total liability for any claim is limited to the fees the hospital paid in the twelve months before the claim.

Nothing here limits liability that the law does not allow to be limited — including for fraud, or for death or personal injury caused by negligence. The hospital is responsible for what it publishes: if a post it sent breaches a law or somebody’s rights, it answers for that, and covers us against a claim arising from it.

These terms are governed by the laws of India, and the courts at Ahmedabad, Gujarat have jurisdiction over any dispute. Write to [email protected] about anything here, including a dispute, before it becomes one.

We may change these terms as Social Clinik changes. The date at the top of this page says when they last moved, and we will email hospitals about a change that matters to them. This version is dated 24 September 2026.